Effective Date: October 24, 2025
This Privacy Policy describes how SOFOCUSED Family Ent. (“we,” “our,” or “us”) collects, uses, discloses, and safeguards the personal information of customers, clients, website visitors, and event participants in connection with our bounce house rental and event services in Houston, Texas.

1. Information We Collect

We may collect the following types of personal information when you book or inquire about our services, use our website, or otherwise engage with us:

• Contact information (e.g., name, address, email address, phone number)
• Event details (e.g., event date, location, number of participants)
• Payment information (e.g., billing address, credit card details) – note: payment processors may handle full card details, and we may only retain limited information required for records/receipt purposes
• Usage information (e.g., website browsing activity, IP address, cookie data)
• Emergency / safety information (e.g., child’s age for event, allergy or medical notes if applicable)
• Any other information you voluntarily provide (e.g., questionnaire responses, survey feedback)

2. How We Use Your Information

We use the personal information we collect for purposes including but not limited to:

• To manage and fulfil your rental bookings and event services (setup, delivery, pickup)
• To communicate with you about your event, confirmation, changes, cancellations, or service follow-up
• To process payments, generate invoices and receipts
• To improve our website, services and customer experience
• To comply with legal, safety, or regulatory obligations
• For marketing communications (only if you have opted in) — e.g., special offers, newsletters

3. Cookies / Website Tracking

When you visit our website, we may use cookies and similar tracking technologies to collect usage data (e.g., pages visited, time spent, links clicked). Such information helps us understand user behaviour and improve our services. You may disable or delete cookies via your browser settings, but doing so may affect your ability to book or use certain features of our website.

4. How We Share Your Information

We will not rent or sell your personal information to third parties for their own marketing purposes. We may share your information only as needed:

• With service providers and vendors who assist us in delivering our services (e.g., payment processors, equipment delivery partners)
• As required by law or to respond to legal processes
• To protect our rights, property or safety, or that of our customers or others
• In the event of a business sale, merger, or acquisition — you will be notified if your data is transferred

5. Data Security & Retention

We implement reasonable administrative, technical and physical safeguards appropriate to the nature of the personal information we hold, to protect against unauthorized access, loss or misuse. We will retain your personal information for as long as necessary to fulfil the purposes described above, or as required by law.

6. Your Rights (Applicable to Texas Residents)

Under the Texas Data Privacy and Security Act (effective July 1, 2024), Texas residents may have certain rights to:

• Know whether we are processing your personal data and obtain access
• Correct inaccuracies in your personal data
• Delete personal data we hold about you
• Opt-out of the processing of personal data for targeted advertising, the sale of personal data, or profiling
  If you wish to exercise any of these rights, please contact us at the details below. oag.state.tx.us+1

7. Children’s Personal Information

Our services are designed for children and families (for example, party/rental events). If we become aware that we have collected personal information from a child under 13 without appropriate parental consent, we will take steps to delete that information.
If you are a parent or guardian and believe we may have collected personal information from your child without consent, please contact us immediately.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date” above. Your continued use of our services following those changes means you accept the revised policy.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact:
SOFOCUSED Family Ent.
Houston, TX
Phone: 832-405-1103
Email: customerservice@sofocusedfamilyent.com
Website: sofocusedfamilyent.com